KLRU, Bringing the World To Your Neighborhood

KLRU Passport

Now you can stream your favorite KLRU and PBS shows anytime and on any device through our newest member benefit, KLRU Passport.

What is KLRU Passport?

KLRU Passport, our newest member benefit, allows you to watch your favorite PBS shows whenever and wherever you want. Catch up on a single episode or binge-watch full seasons anytime, anywhere — online and through your preferred streaming devices.

You can even watch entire seasons of selected MASTERPIECE dramas and other popular PBS shows even before the episodes air on TV. Highlights include favorited dramas like Victoria, Poldark and Downton Abbey, and popular local programs such as KLRU’s Austin City Limits.

To find KLRU Passport videos, simply look for the distinctive compass icon → passport icon

Get KLRU Passport

Get KLRU Passport

Become a member of KLRU with an annual gift of $60 or more, or an ongoing gift of $5 or more, and you’ll receive access to KLRU Passport as our thanks for your support.

Donate & Watch

Already a KLRU Member?

Already a KLRU Member?

If you've watched KLRU Passport videos before, sign in at PBS.org to start streaming.

Sign In to Watch

If this is your first time watching KLRU Passport content, look for an email with your activation code. Then follow the instructions and enter the activation code by clicking "activate now."

Passport FAQs

What is KLRU Passport?

KLRU Passport is a member benefit of being a donor to KLRU that provides you with extended on-demand access to a rich library of quality public television programs on your TV through your streaming device or on-the-go on any of your mobile devices. Featuring both PBS and select local programming, KLRU Passport allows you to watch even more episodes of your favorite shows, including full seasons of many current and past series.

Does KLRU Passport cost anything?

KLRU Passport is a benefit of being a donor to KLRU that contributes $60 or more annually or at least a $5 ongoing monthly donation to the station.

If I do not have KLRU Passport, will I still be able to watch programs on PBS.org and klru.org for free?

Yes. Free is not going away! Many of our programs are available for free on various digital platforms including PBS.org, PBS mobile applications, and the PBS channels on Roku, AppleTV, and other streaming services. And of course, PBS and KLRU programs will continue to be broadcast to the public, for free, over the air.

All broadcast content will remain available to watch for free online and on mobile for at least two weeks after airing and, in some cases, longer. After which, these programs will become exclusively available through KLRU Passport.

What kind of content can I expect to find on KLRU Passport?

The KLRU Passport library grows every week as more series and episodes are added. Notable titles include select MASTERPIECE series such as Downton Abbey, Sherlock, Poldark, and Wolf Hall, along with other favorites such as NOVA, Nature, This Old House, The Great British Baking Show and many more.

KLRU Passport also includes popular local programs such as Austin City Limits and the documentary, The Painted Churches of Texas: Echoes of the Homeland.

Due to streaming rights, we are unable to provide a full list of available KLRU Passport content. However, you can check out which PBS shows are currently being featured on KLRU Passport by visiting PBS.org/passport/videos.

Additionally, KLRU members who qualify for KLRU Passport will automatically receive monthly emails specific to showcasing to the newest programs available on KLRU Passport.

How can I tell which videos are KLRU Passport videos?

Passport videos are designated by a blue “compass rose” icon.

Passport Compass Rose
I can’t find my favorite PBS shows in KLRU Passport. Why not?

Close to a thousand hours of PBS programming across multiple genres including drama, science, history, natural history, and the arts are currently available on KLRU Passport. This library of content will continue to grow over time as more titles are added – so please keep checking back!

Why can’t I find more full episodes?

Availability of certain videos on the PBS.org player and our mobile apps are always subject to change due to streaming rights. PBS.org and our mobile apps continue to offer access to hundreds of hours of recently broadcast programming, as well as past episodes of popular series, and news, public affairs and independent film series such as Frontline, PBS Newshour, Independent Lens, and POV.

Many full episodes of shows such as Downton Abbey and Mercy Street are available for free streaming for two weeks after original television broadcast. For instance, when Downton Abbey airs on television on Sunday night, it is available for free streaming on PBS.org on Monday and for two weeks after. After the two-week period is up, the free streaming rights for the episode have expired.

What about PBSKids content?

While PBSKids shows are not available on KLRU Passport at this time, PBS may include KIDS programming in the future. Until then, you can watch and download the free PBSKids Video App.

Is KLRU Passport available outside the U.S.?

All PBS streaming video – including KLRU Passport – is available only within the United States due to PBS streaming rights.

Can I view KLRU Passport content on my TV or computer?

Yes. KLRU Passport is available via the PBS Video apps for iOS, Android, Apple TV, Roku, and other streaming devices. KLRU Passport also offers online video streaming, and is accessible from PBS.org and klru.org on your computer, smartphone or tablet.

How can I view KLRU Passport content?

KLRU Passport can be accessed through the following websites, platforms and devices:

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

How do I stream KLRU Passport content on my AppleTV, Roku or other streaming device?

First, you’ll need to activate your KLRU Passport account online. Once your account has been activated, please follow the step-by-step guide provided by PBS Support:

*The PBS channel is not available on select older Roku models. The PBS channel is available on most Roku 2 models and newer.

I already contribute to KLRU. Can I view KLRU Passport content?

Current members who donate $60 or more annually and have an active email address on file with the station will have received an email from PBS and KLRU inviting you to begin the activation process (remember to check your SPAM folders). If you did not receive the email or may have deleted it by accident, please try looking up your email here (don’t worry if it isn’t there. We may just have an old email on file) or contact KLRU Member Services at membership@klru.org or (512) 475-9032.

If you’re a current member and you do not have an active email address on file with us (for instance, you’ve previously donated via phone or mail), please contact us at membership@klru.org or (512) 475-9032 to provide an email address and begin the activation process.

Passport Activation & Sign In FAQs

How do I know if my KLRU Passport membership has been activated?

To confirm that you have activated your Passport account, go to PBS.org, change your local station if it is not showing, and sign in as you did during activation. If your Passport is activated properly, you will see a small blue and white compass rose symbol by your name in the upper left portion of the screen. When you search through the site, any video bearing that same blue and white compass rose symbol are videos available to Passport members.

You can also check your activation status by visiting PBS Member Lookup entering the email address used with making your donation.

I believe my membership should qualify me for KLRU Passport, but my account is “Not Found” in the PBS Member Lookup. Why?

There are a couple reasons that could explain why your membership account cannot be not found:

  1. You made your donation through the mail or over the phone, and we do not have an email address on file to create your account. Please email us at membership@klru.org or call (512) 475-9032 to have an activation code sent to you. We’ll need a valid email address to get it to you.
  2. Your KLRU membership is linked to an old or different email address. If you use multiple email addresses, try logging in again with an alternative email address in your rotation. If that does not work, please email membership@klru.org or call (512) 475-9032 for additional support.
I just made a donation that qualifies me for accessing KLRU Passport. How do I get my activation code?

If you gave your donation through an online form, you should have seen a green activation link on the confirmation page for your gift. You will also receive an email message from PBS and KLRU at the email address you entered when making your donation. Remember to check your spam folder if you can not find the activation email in your inbox. You can also check your activation status by visiting PBS Member Lookup entering the email address used with making your donation.

If you gave your donation through the mail or over the phone, it may take a few days for your gift to be entered into our database and your activation code assigned. Please email us at membership@klru.org or (512) 475-9032 and we’ll make sure you get your activation code as soon as possible.

Where can I enter my activation code to access KLRU Passport?

You can activate your KLRU Passport member benefit yourself by entering your activation code at pbs.org/passport.

I click the activation link and see a message saying I'm already activated. What do I do now?

If you have already activated your account DO NOT click the activation link again. Simply click Sign In in the upper left corner on http://www.pbs.org/passport/videos/ and begin browsing Passport content. Please note, when you sign in you must use the same email address you used when you donated to access KLRU Passport.

How do I sign in to KLRU Passport?

We recommend visiting PBS.org/passport/videos and click on the “Sign In” option in the top left corner of the site. If this is your first time visiting the site, you may be prompted with a window asking you to choose KLRU as your local station.

Once you’ve signed in, you will see a small blue-and-white icon by your name in the upper left portion of the screen. Videos bearing this icon are available only to loyal members such as yourself.

I am trying to watch a Passport video online while logged in to PBS.org (or video.klru.tv), but the screen keeps saying I am not a KLRU Passport member. Why is this happening?

It is possible your PBS account is not connected to your login for KLRU Passport - this can happen due to a variety of reasons:

  1. You have not completed the activation process. Please check your inbox for an email from PBS and KLRU with your activation code and instructions. Remember to check your SPAM folder.
  2. Your KLRU membership is linked to an old or different email address. This is common for donors who had an existing PBS account before making an additional gift (using a different email address) to qualify for KLRU Passport. If you’re not sure which email is linked to your KLRU Passport account, please contact us at membership@klru.org or (512) 475-9032
  3. Upon first activating KLRU Passport, you may have opted to sign-in to KLRU Passport using your Google account or Facebook account (instead of through a PBS account). If you do not remember which option you chose, you can try each of them without doing harm to your accounts.
I’ve logged into my KLRU Passport account online, but the Passport video screen still says I need to log in or become a Member. How do I get out of this loop?

Unfortunately this is a common problem that PBS Support is working diligently to fix. In the meantime, we suggest you close out of the browser completely, go back into www.pbs.org/passport/videos/ (or video.klru.tv) and try viewing the video again. If that doesn’t work, then try logging out before exiting the the browser again. Then go back into the site, sign in first, and find the video you wish to watch.

We’ve seen success with both of these methods. Sometimes, it could also be a matter of clearing out your browser’s cache before logging in and viewing the Passport video.

I have forgotten my password. What can I do?

If you do not remember your password, you can reset your password here and follow the instructions on the screen. You’ll get an email with subject “Reset Your PBS Password” with a link inside to create new password. Clicking the link will take you to the screen where you’ll need to enter your new password twice, then hit "Reset".

I've updated my login information, but I keep getting redirected to my PBS profile page. How can I get out of this loop?

If you find yourself in a loop after updating log in information, logout and exit the browser completely. Then go back into our site and sign in.

Who should I contact for my question - KLRU Member Services or PBS Support?

If you need assistance with resending your activation code, and/or confirming or setting up the email address linked to your KLRU Passport account, we can help at KLRU Member Services. You can reach us at membership@klru.org or (512) 475-9032 (Monday through Friday from 9 a.m. – 5 p.m.).

If you seek additional technical support, we kindly ask you reach out to PBS as they have access to additional technical resources. Check out their extended FAQs, submit an online support request or call PBS Support at (844) 812-5623 (Monday through Friday from 10 a.m. – 11 p.m.).

How do I cancel my KLRU Passport benefit?

Passport is one of the benefits available to Members of KLRU. If you are a Sustaining member donating monthly, you can cancel your Membership by contacting KLRU Member Services at membership@klru.org or (512) 475-9032.


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